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theteslazone
designed in california
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Frequently Asked Questions
Do you ship overseas?
Currently, we offer shipping services exclusively to addresses within the United States and Canada. We're dedicated to ensuring a smooth delivery experience for customers in these regions. For any inquiries about our shipping policies or destinations, feel free to reach out to our customer support team at contact@theteslazone.com.
How long will it take to get my orders?
For the majority of items, you can expect delivery within 1-2 weeks. However, please note that certain custom-made items like steering wheels and hoods may require additional time for production and shipping. In such cases, the delivery timeframe can extend anywhere from 2-7 weeks. We prioritize providing you with accurate estimated delivery dates, and you can always track your order's progress using the provided tracking information. Should you have specific inquiries about the delivery timeline for a particular product, don't hesitate to contact our support team at contact@theteslazone.com.
Are your products real carbon fiber?
Yes, most of products are crafted from 100% pre-preg dry carbon fiber, ensuring top-notch quality and exceptional durability. To provide complete transparency, any products made from ABS Plastic OR ABS Plastic + Carbon Fiber are clearly stated in the product title and detailed under the "Features" tab in the product description. We take pride in offering authentic carbon fiber enhancements that elevate the aesthetics and performance of your Tesla. Should you have any specific questions about the materials used in a particular product, feel free to contact our customer support team at contact@theteslazone.com.
What if I receive a damaged or defective product?
In the event of receiving a defective item, we're here to assist. We'll happily provide a replacement, and if replacement isn't feasible, we offer a 100% moneyback guarantee and will issue a full refund within 14 days of the initial delivery. Kindly reach out to us promptly at contact@theteslazone.com, detailing the issue. We'll then guide you on the necessary steps for the return or replacement.
Where is TheTeslaZone located?
Our headquarters are situated in Orange County, California. As part of our commitment to providing you with a diverse range of products, some items are sourced from our US warehouse, ensuring swift delivery. Additionally, certain products originate from our specialized manufacturing facility in Taiwan, upholding our dedication to exceptional quality and craftsmanship. We take pride in serving Tesla enthusiasts across the globe with a seamless fusion of products from multiple locations to enhance your driving experience. If you have any inquiries or require further information, please feel free to contact us at contact@theteslazone.com. Your satisfaction is our priority.
Do you provide a fitment guarantee for your products?
Absolutely, we stand by the fitment of our products. If a product is explicitly listed as compatible with your vehicle in the "fitment" section of the product description, and you've had a qualified professional install the product, we offer a fitment guarantee. Simply provide us with the invoice showing that you had the item installed professionally, and we'll gladly issue a full refund if the product does not fit as expected. It's important to note that our fitment guarantee is determined on a case-by-case basis, and certain products may require minor modifications and professional installation for a seamless fit. We reserve the right to deny your claim for any reason. To read more about our fitment guarantee, please visit https://hypervoltic.com/pages/shipping-return-policy. If you have any questions about fitment or need assistance, our customer support team is here to help. Reach out to us at contact@theteslazone.com, and we'll ensure your experience with our products is nothing short of exceptional.